❓ Frequently Asked Questions (FAQ)
1. 📦 Where do you ship from?
All our products are shipped from U.S.-based warehouses to ensure fast and reliable delivery.
2. 🚚 How long does shipping take?
Standard delivery usually takes 3–7 business days, depending on your location.
3. 💳 What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AmEx), PayPal, and other secure payment options.
4. 📬 Do you offer free shipping?
Yes, we offer free shipping on all orders over $50 within the continental U.S.
5. 🌎 Do you ship internationally?
Currently, we only ship within the United States.
16. 🧼 Are your beauty products cruelty-free?
We work with suppliers who prioritize ethical and cruelty-free practices whenever possible.
17. 🧽 How do I clean kitchen items?
Most kitchen tools are dishwasher safe — please check each product’s description.
18. ⏱ When will new products be added?
We update our inventory regularly — follow us or subscribe to stay in the loop.
19. 🧾 Will I get an invoice?
Yes, your receipt will be emailed to you after purchase.
20. 🛍 Can I track my order?
Of course! You’ll receive a tracking number once your package ships.
6. 🔁 What’s your return policy?
You can return most items within 30 days of delivery. Items must be unused and in original packaging.
7. 🧾 How do I request a return?
Just email us at info@solanyx-shop.com with your order number and reason for return. We'll guide you through the process.
8. 💼 Can I cancel my order?
If your order hasn’t shipped yet, yes! Please contact us ASAP.
9. 🛒 Is there a minimum order value?
No, there's no minimum — shop as little or as much as you like.
10. 📱 Can I place an order over the phone?
At this time, we only accept online orders via our website.
21. ❌ What if I ordered the wrong item?
No worries — contact us quickly and we’ll help you fix it before shipping.
22. 💬 How can I contact customer service?
Email us anytime at info@solanyx-shop.com or call +1 786 840 0787
23. 🕰 What are your support hours?
Monday–Friday, 9 AM to 5 PM (EST). We usually reply within 24 hours.
24. 🧴 Are beauty products sealed?
Yes, all beauty and personal care items come sealed for hygiene and safety.
25. 📦 Do you offer bulk or wholesale options?
Not at the moment, but it’s something we’re exploring!
11. 🔐 Is my personal information secure?
Absolutely. We use encrypted connections (SSL) and secure payment gateways.
12. 🎁 Do you offer gift packaging?
Not yet, but we’re working on it!
13. 👶 Are your products safe for children?
Yes, all kids’ items are safety-checked and labeled with age recommendations.
14. 🐾 Are pet supplies vet-approved?
We source pet products from trusted U.S. suppliers, but always consult your vet for specific advice.
15. 🛠 What if I receive a damaged item?
Please contact us immediately with a photo of the damage — we’ll make it right.
26. 🧃 Are grocery items fresh?
All food items are shelf-stable, sealed, and shipped with attention to expiration dates.
27. 🔄 Do you offer exchanges?
In most cases, yes. Contact us to arrange an exchange.
28. 🧭 Where is Solanyx located?
Our office is in Miami:
111 NE 1st Street, 8th Floor, #8323, Miami, FL 33132
29. 🧍♂️ Is Solanyx a big company?
Nope! We’re a small, independent team focused on great service and honest value.
30. 🧠 How do I know what size/item is right for me?
Check the product description carefully or reach out — we’re happy to guide you.