🔁 Refunds & Returns

At Solanyx, your satisfaction means everything to us.
If something didn’t work out, we’re here to help — quickly, clearly, and with care.

✅ Return Eligibility

You may return most items within 30 days of delivery if:

  • The item is unused, in its original packaging

  • You have proof of purchase (order number or confirmation email)

Returns that do not meet these conditions may be declined or subject to a restocking fee.

🔄 How to Request a Return

  1. Email us at info@solanyx-shop.com

  2. Include your order number and a brief explanation

  3. We’ll respond within 1–2 business days with return instructions

📦 Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we’ll cover shipping.

  • For all other returns, return shipping is the customer’s responsibility.

We recommend using a trackable shipping method to ensure safe delivery.

💸 Refund Process

  • Once we receive and inspect your returned item, we’ll issue a refund to your original payment method.

  • Refunds are usually processed within 3–5 business days after the return is approved.

  • You’ll receive a confirmation email when your refund has been issued.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Opened or used personal care or beauty products

  • Perishable food and grocery items

  • Customized, special-order, or final sale items (marked as such)

❓ Need Help?

Still have questions? We’re happy to help!
📧 info@solanyx-shop.com
📞 +1 786 840 0787